|Trust Center

ScreenSteps, Inc.

ScreenSteps provides a cloud-based Knowledge Operations platform that includes tools for knowledge capture, knowledge base, and custom-built courses.

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security@screensteps.com
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Privacy Policy

Compliance

SOC 2
SOC 2 Type II

Controls

Updated about 1 hour ago
View all 51 controls
Infrastructure security
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Unique production database authentication enforced
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Access revoked upon termination
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Remote access MFA enforced
+ 3 more
Organizational security
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Asset disposal procedures utilized
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Portable media encrypted
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Employee background checks performed
+ 7 more
Product security
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Control self-assessments conducted
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Penetration testing performed
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Vulnerability and system monitoring procedures established
Internal security procedures
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Continuity and Disaster Recovery plans established
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Cybersecurity insurance maintained
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Configuration management system established
+ 26 more
Data and privacy
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Data retention procedures established
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Customer data deleted upon leaving
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Data classification policy established

Data collected

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Customer personally identifiable information
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Employee personally identifiable information
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Credit card information
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Personal health information
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Amazon Web Services, Inc.
Cloud provider
United States

Infrastructure provider

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Chargebee, Inc.
United States

Billing management

Cloudflare
Cloud monitoring
United States

Edge services such as CDN and Firewallomains, etc.

Datadog
Cloud monitoring
United States

Logging, monitoring, and application support

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ScreenSteps Overview
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Do ScreenSteps employees have access to customer data?
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IT Summary for the ScreenSteps desktop application and Browser Extension
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What is ScreenSteps Privacy Policy?

Update to Our Subprocessor List- July 8, 2024

General

Published July 8, 2024

We have recently updated our list of subprocessors. We are excited to announce the addition of OpenAI to our subprocessor team. Please subscribe to receive future updates about our subprocessor list.