|Trust Center

ScreenSteps, Inc.

ScreenSteps provides a cloud-based Knowledge Operations platform that includes tools for knowledge capture, knowledge base, and custom-built courses.

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security@screensteps.com
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Privacy Policy

Controls

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Infrastructure security
ControlStatus
Unique production database authentication enforced

The company requires authentication to production datastores to use authorized secure authentication mechanisms, such as unique SSH key.

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Access revoked upon termination

The company completes termination checklists to ensure that access is revoked for terminated employees within SLAs.

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Remote access MFA enforced

The company's production systems can only be remotely accessed by authorized employees possessing a valid multi-factor authentication (MFA) method.

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Remote access encrypted enforced

The company's production systems can only be remotely accessed by authorized employees via an approved encrypted connection.

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Network segmentation implemented

The company's network is segmented to prevent unauthorized access to customer data.

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Organizational security
ControlStatus
Asset disposal procedures utilized

The company has electronic media containing confidential information purged or destroyed in accordance with best practices, and certificates of destruction are issued for each device destroyed.

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Portable media encrypted

The company encrypts portable and removable media devices when used.

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Employee background checks performed

The company performs background checks on new employees.

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Code of Conduct acknowledged by contractors

The company requires contractor agreements to include a code of conduct or reference to the company code of conduct.

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Code of Conduct acknowledged by employees and enforced

The company requires employees to acknowledge a code of conduct at the time of hire. Employees who violate the code of conduct are subject to disciplinary actions in accordance with a disciplinary policy.

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Confidentiality Agreement acknowledged by contractors

The company requires contractors to sign a confidentiality agreement at the time of engagement.

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Performance evaluations conducted

The company managers are required to complete performance evaluations for direct reports at least annually.

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MDM system utilized

The company has a mobile device management (MDM) system in place to centrally manage mobile devices supporting the service.

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Visitor procedures enforced

The company requires visitors to sign-in, wear a visitor badge, and be escorted by an authorized employee when accessing the data center or secure areas.

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Security awareness training implemented

The company requires employees to complete security awareness training within thirty days of hire and at least annually thereafter.

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Product security
ControlStatus
Control self-assessments conducted

The company performs control self-assessments at least annually to gain assurance that controls are in place and operating effectively. Corrective actions are taken based on relevant findings. If the company has committed to an SLA for a finding, the corrective action is completed within that SLA.

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Penetration testing performed

The company's penetration testing is performed at least annually. A remediation plan is developed and changes are implemented to remediate vulnerabilities in accordance with SLAs.

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Vulnerability and system monitoring procedures established

The company's formal policies outline the requirements for the following functions related to IT / Engineering:

  • vulnerability management;
  • system monitoring.
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Internal security procedures
ControlStatus
Continuity and Disaster Recovery plans established

The company has Business Continuity and Disaster Recovery Plans in place that outline communication plans in order to maintain information security continuity in the event of the unavailability of key personnel.

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Cybersecurity insurance maintained

The company maintains cybersecurity insurance to mitigate the financial impact of business disruptions.

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Configuration management system established

The company has a configuration management procedure in place to ensure that system configurations are deployed consistently throughout the environment.

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Development lifecycle established

The company has a formal systems development life cycle (SDLC) methodology in place that governs the development, acquisition, implementation, changes (including emergency changes), and maintenance of information systems and related technology requirements.

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SOC 2 - System Description

Complete a description of your system for Section III of the audit report

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Whistleblower policy established

The company has established a formalized whistleblower policy, and an anonymous communication channel is in place for users to report potential issues or fraud concerns.

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Board oversight briefings conducted

The company's board of directors or a relevant subcommittee is briefed by senior management at least annually on the state of the company's cybersecurity and privacy risk. The board provides feedback and direction to management as needed.

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Board charter documented

The company's board of directors has a documented charter that outlines its oversight responsibilities for internal control.

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Board expertise developed

The company's board members have sufficient expertise to oversee management's ability to design, implement and operate information security controls. The board engages third-party information security experts and consultants as needed.

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System changes externally communicated

The company notifies customers of critical system changes that may affect their processing.

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Management roles and responsibilities defined

The company management has established defined roles and responsibilities to oversee the design and implementation of information security controls.

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Organization structure documented

The company maintains an organizational chart that describes the organizational structure and reporting lines.

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Roles and responsibilities specified

Roles and responsibilities for the design, development, implementation, operation, maintenance, and monitoring of information security controls are formally assigned in job descriptions and/or the Roles and Responsibilities policy.

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Security policies established and reviewed

The company's information security policies and procedures are documented and reviewed at least annually.

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Support system available

The company has an external-facing support system in place that allows users to report system information on failures, incidents, concerns, and other complaints to appropriate personnel.

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System changes communicated

The company communicates system changes to authorized internal users.

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Access requests required

The company ensures that user access to in-scope system components is based on job role and function or requires a documented access request form and manager approval prior to access being provisioned.

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Incident response plan tested

The company tests their incident response plan at least annually.

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Incident response policies established

The company has security and privacy incident response policies and procedures that are documented and communicated to authorized users.

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Incident management procedures followed

The company's security and privacy incidents are logged, tracked, resolved, and communicated to affected or relevant parties by management according to the company's security incident response policy and procedures.

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Physical access processes established

The company has processes in place for granting, changing, and terminating physical access to company data centers based on an authorization from control owners.

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Data center access reviewed

The company reviews access to the data centers at least annually.

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Company commitments externally communicated

The company's security commitments are communicated to customers in Master Service Agreements (MSA) or Terms of Service (TOS).

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External support resources available

The company provides guidelines and technical support resources relating to system operations to customers.

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Service description communicated

The company provides a description of its products and services to internal and external users.

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Risk assessment objectives specified

The company specifies its objectives to enable the identification and assessment of risk related to the objectives.

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Risks assessments performed

The company's risk assessments are performed at least annually. As part of this process, threats and changes (environmental, regulatory, and technological) to service commitments are identified and the risks are formally assessed. The risk assessment includes a consideration of the potential for fraud and how fraud may impact the achievement of objectives.

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Risk management program established

The company has a documented risk management program in place that includes guidance on the identification of potential threats, rating the significance of the risks associated with the identified threats, and mitigation strategies for those risks.

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Third-party agreements established

The company has written agreements in place with vendors and related third-parties. These agreements include confidentiality and privacy commitments applicable to that entity.

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Data and privacy
ControlStatus
Data retention procedures established

The company has formal retention and disposal procedures in place to guide the secure retention and disposal of company and customer data.

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Customer data deleted upon leaving

The company purges or removes customer data containing confidential information from the application environment, in accordance with best practices, when customers leave the service.

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Data classification policy established

The company has a data classification policy in place to help ensure that confidential data is properly secured and restricted to authorized personnel.

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