ScreenSteps provides a cloud-based Knowledge Operations platform that includes tools for knowledge capture, knowledge base, and custom-built courses.
ScreenSteps is a SaaS application that runs in the cloud. While it does have a desktop application that allows users to edit article content, all data is stored and delivered from servers managed by ScreenSteps. This document provides a brief overview of steps taken by ScreenSteps to ensure that the application is secure and that customer data is handled according to accepted security standards.
The ScreenSteps desktop application is an editor for articles in the ScreenSteps web application. This document describes issues that are of interest to an IT department that manages the installation of desktop software on employee computers. While the desktop application is available for both Windows and macOS, this document will focus on Windows.
The ScreenSteps Browser extension allows you to provide your employees with the information and guidance they need in any web application they access through the Google Chrome or Microsoft Edge (version 77 or later) browsers. This document describes issues that are of interest to an IT department that manages the installation of desktop software on employee computers.
As a SOC 2 certified Service Organization we follow industry best practices in all phases of the Software Development Life Cycle (SDLC).
Chrome Web Store
Microsoft Edge Add-ons
Our privacy policy can be found at the following url:
We are using OpenAI's apis with a setting that instructs them not to use content to train or improve their models.
You can see more information here: https://platform.openai.com/docs/models/how-we-use-your-data
When ScreenSteps uses AI one customer accounts data is not mixed with another customer accounts data. This ensures data separation when using AI.
Data sent to the OpenAI APIs may be retained for up to 30 days in order to help identify abuse, after which it is deleted.